What forms of payment do you accept?
All orders can be prepaid by check or money order (check takes 14 days to clear) or we accept Visa, MasterCard and American Express. Recognized zoological institutions and approved credit customers are net 30 days.

How do I place an order?
To place an order for live animals, please call us at 518-537-2000 or fax us at (518) 537-7287 To order frozen or diets you may call or fax us or go to our online order form. SAS customer service is available 8am - 5pm EST Monday through Friday.

What is your guarantee?
All frozen rodents are guaranteed to arrive fully frozen when shipped next day air or Delta cargo. If you choose ground or 2-Day Service you assume liability for your order.

All live weaned animals are guaranteed to arrive live and in good condition.

During periods of extreme heat, shipments may be cancelled to avoid problems. Please call within 24 hours of receiving your order to report any problem. Please call immediately if your shipment does not arrive as scheduled so that we can see that it arrives to you without further delay.

Also, please be sure to note any problems on your airbill so that we can file a claim with the carrier. When receiving airfreight shipments, you must examine your shipments at the airport to make sure no accidental death or defrosting has occurred. If there is an issue with your order, you must alert the airline and SAS immediately to file a claim. Do not dispose of any dead or thawed animals until inspected by the airline or before receiving approval to destroy them from SAS. All orders must be picked up within 4 hours of arrival at airport.

Do you ship internationally?
Worldwide shipping is available. Please allow 30 days for permits and documentation on all international orders. Wire transfer or credit card payment required. There is a $50 processing fee for all international shipments.

Are there any additional charges?
There is a $5.25 box charge for each box of live animals. This includes necessary moisture source, feed and bedding.

All prices are F.O.B. Germantown, NY. Prices DO NOT include freight. Freight is additional and is added to each invoice.

How do you ship?
All frozen rodents are shipped via next day air in 1 ½" Styrofoam coolers with dry ice. In some areas (NY, NJ, CT, MA, PA) we are able to ship UPS Ground, which is more economical, but the customer assumes liability for these orders. This option is more viable during the cooler months of the year.

For large frozen orders, over 100 lbs., Delta Air Cargo is available for about $65 per 100 lbs. These shipments are sent airfreight prepaid to the nearest commercial airport for pick up by the customer. Customer must designate airport destination.

In many areas, we are able to deliver via our own temperature controlled trucks. Areas included are: NH, NY, NJ, CT, PA, MA, MD, DE, AND SOME AREAS OF MI, VA, WV, NC, SC, GA, AL, OH, KY, IL, AND IN.

Live orders not deliverable via our truck will be sent Emery air express. You may request a different shipping method, but you will assume liability for the order.

Is there a minimum order?
Minimum order is $50.

How are your rodents packaged?
All of our rodents are euthanized with CO2 and promptly placed in 4 mil zipper bags. The bags are then frozen on flat trays to keep all items easy to separate. They are then placed in stacking storage boxes to await shipment. Inventory is rotated regularly to assure that you receive a fresh product. Special packaging is available upon request. Please allow up to two weeks processing for special requests. Vacuum packaging is also available at your request.

What do you feed you mice and rats?
All of our mice and rats are fed the NIH #31M Rodent Diet. This is a nutritionally balanced, specially formulated rodent diet. For more information, please click here (pdf format).

How should I defrost my rodents?
There are several acceptable methods used to defrost frozen prey items, the most important thing to remember is that the food should be completely defrosted before it is given to your pet. One method of defrosting rodents is placing them in the refrigerator over night, please remember that larger items take longer to thaw. Another way to defrost the rodents is in a ziplock bag placed in warm (not hot) water. After rodents are thawed, you may hold them under a heat lamp for several seconds to increase outer body temperature and thus make them more appealing for your pet.

Why should I feed frozen instead of live prey?
Frozen prey items are far less harmful to your pet. Though all of our mice and rats are free of endo and ecto parasites before they are even frozen, there is still a risk of a rodent attacking your pet and causing it harm. In difficult cases where live prey is required, please call and place your order with one of our customer service representatives.

Why should I buy special breeder mice and rats?
For breeder colonies SW mice and SD rats are the recommended strains. These animals produce larger litters than other strains of mice & rats. Mice can be bred at about 7 weeks of age, while rats should be set up at approximately 8 weeks. Breeding ratios are normally 3:1, but other people prefer a 4 or 5:1 ratio. We do not recommend buying feeders for breeding purposes, as you are bound to get multiple strains, most likely including some inbred strains, that will cause reduced production.